What three pieces of information should be collected to troubleshoot the issue?

A user reports that sometimes they have issues using their remote desktops and published applications.

What three pieces of information should be collected to troubleshoot the issue? (Choose three.)
A . What exactly did the user see on the screen when the issue occurred?
B. Has the user reformatted recently to clean up old cached data?
C. Does the user’s home PC have the same problem?
D .What time was it when the problem occurred?
E .What was the user doing when the issue happened?

View Answer

Answer: A,D,E