What strategy would best help the team manage their time more effectively to meet resolution targets?

An IT support team frequently misses deadlines for resolving IT issues, affecting overall company productivity.

What strategy would best help the team manage their time more effectively to meet resolution targets?
A . Implementing stricter penalties for missed deadlines
B . Scheduling regular review meetings to discuss open tickets
C . Using a software tool that provides real-time analytics on ticket status and time to resolution
D . Assigning more tickets per technician to increase pressure and potentially speed up resolution

View Answer

Answer: C

Explanation:

Using a software tool with real-time analytics helps technicians understand their current performance against targets, identify bottlenecks, and adjust their approach or escalate issues as necessary to meet deadlines.

Option A is incorrect because penalties may demoralize staff without addressing the root causes of delays.

Option B is incorrect although regular meetings can help, they do not provide the continuous feedback needed for immediate improvements in time management.

Option D is incorrect as increasing the number of tickets per technician without additional support can lead to lower quality work and higher stress levels.