What steps must an administrator perform to enable the phone channel in Agent Desktop? Note: There are 2 correct answers to this question.

What steps must an administrator perform to enable the phone channel in Agent Desktop? Note: There are 2 correct answers to this question.
A . Obtain API token credentials from the CTI provider.
B . Add a mashup service in Agent Desktop.
C . Add the phone channel to the live interaction widget.
D . Integrate with a third-party Computer Telephony Integrator (CTI) provider.

Answer: C, D