What step should the technician recommend?

During a troubleshooting session, an IT support technician needs to instruct a macOS user on how to locate their IPv4 address to resolve an application’s network access issue.

What step should the technician recommend?

A. Open System Preferences > Network, select the active connection, then click "Advanced"

B. Click on the Apple menu > About This Mac > System Report

C. Use the Terminal and type netstat -nr | grep default

D. Go to the Apple menu > System Preferences > Sharing

View Answer

Answer: A

Explanation:

Correct Answer. A. Open System Preferences > Network, select the active connection, then click “Advanced” This method directs the user to the Network settings where they can easily see details of their active network connection, including the IPv4 address, under the TCP/IP tab after clicking “Advanced.” Option B is incorrect because “System Report” provides hardware and system software information, which does not include specific network connection details like an IPv4 address.

Option C is incorrect because netstat -nr | grep default shows routing tables and gateway information, which is not specific enough for finding an IPv4 address.

Option D is incorrect because the Sharing menu primarily deals with settings for file, screen, and device sharing, not network connection details.