What step in the system development process did Manasa skip?

SCENARIO

Please use the following to answer the next QUESTION:

Manasa is a product manager at Omnipresent Omnimedia, where she is responsible for leading the development of the company’s flagship product, the Handy Helper. The Handy Helper is an application that can be used in the home to manage family calendars, do online shopping, and schedule doctor appointments. After having had a successful launch in the United States, the Handy Helper is about to be made available for purchase worldwide.

The packaging and user guide for the Handy Helper indicate that it is a "privacy friendly" product suitable for the whole family, including children, but does not provide any further detail or privacy notice. In order to use the application, a family creates a single account, and the primary user has access to all information about the other users. Upon start up, the primary user must check a box consenting to receive marketing emails from Omnipresent Omnimedia and selected marketing partners in order to be able to use the application.

Sanjay, the head of privacy at Omnipresent Omnimedia, was working on an agreement with a European distributor of Handy Helper when he fielded many Questions about the product from the distributor. Sanjay needed to look more closely at the product in order to be able to answer the Questions as he was not involved in the product development process.

In speaking with the product team, he learned that the Handy Helper collected and stored all of a user’s sensitive medical information for the medical appointment scheduler. In fact, all of the user’s information is stored by Handy Helper for the additional purpose of creating additional products and to analyze usage of the product. This data is all stored in the cloud and is encrypted both during transmission and at rest.

Consistent with the CEO’s philosophy that great new product ideas can come from anyone, all Omnipresent Omnimedia employees have access to user data under a program called Eureka. Omnipresent Omnimedia is hoping that at some point in the future, the data will reveal insights that could be used to create a fully automated application that runs on artificial intelligence, but as of yet, Eureka is not well-defined and is considered a long-term goal.

What step in the system development process did Manasa skip?
A . Obtain express written consent from users of the Handy Helper regarding marketing.
B . Work with Sanjay to review any necessary privacy requirements to be built into the product.
C . Certify that the Handy Helper meets the requirements of the EU-US Privacy Shield Framework.
D . Build the artificial intelligence feature so that users would not have to input sensitive information
into the Handy Helper.

View Answer

Answer: B

Explanation:

Manasa skipped the step of working with Sanjay to review any necessary privacy requirements to be built into the product. This step is part of the system analysis phase, which is less theoretical and focuses more on practical application1 By working with Sanjay, Manasa could have identified the legal and ethical obligations that Omnipresent Omnimedia has to protect the privacy of its users, especially in different jurisdictions. She could have also incorporated privacy by design principles, such as data minimization, purpose limitation, and user consent, into the product development process2 This would have helped to avoid potential privacy risks and violations that could harm the reputation and trust of the company and its customers.

Reference: 1: 7 Phases of the System Development Life Cycle (With Tips); 2: [Privacy by Design: The 7 Foundational Principles]