- All Exams Instant Download
What statements are true regarding contact lists used for outbound campaigns? (Choose three.)
What statements are true regarding contact lists used for outbound campaigns? (Choose three.)
A . Contact lists must contain the home phone number and first and last name fields, at a minimum
B . Contact lists are read-only and cannot be updated by the agents
C . A contact list can have its own unique structure, including an arbitrary number of phone number types
D . Each campaign can have its own contact list, or contact lists can be shared among campaigns
E . To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name
Answer: C,D,E
Explanation:
Reference: https://help.mypurecloud.com/articles/contact-lists-view/
Latest GCP-GC-ADM Dumps Valid Version with 60 Q&As
Latest And Valid Q&A | Instant Download | Once Fail, Full Refund
Explanation: The contact list is an essential component of any outbound dialing system because it contains customer information and telephone numbers dialed in attempts to reach contacts.
· Each campaign can have its own contact list. Campaigns can also share contact lists; however, campaigns cannot run with the same contact list at the same time.
· A contact list can have its own unique field structure, including an arbitrary number of phone number fields.
· Each phone number column is associated with a type, such as cell, home, or work. If you restrict dialing to specific times, each phone column in the contact list must have a corresponding time zone column.
· Alternatively, you can set phone columns (and optionally a zip code column) to determine compliant dialing times.
If a contact record has multiple phone numbers, the next number is attempted immediately if the previous contact attempt fails, unless a callback to a previous number was scheduled. In that case, no other numbers for that contact are dialed until all callbacks are attempted.
Reference: https://help.mypurecloud.com/articles/contact-lists-view/