What solution would provide the required access, given a private data model?

A Service Coordinator (SC) for Ursa Major Solar (UMS) does a final review of work orders owned by a technician for a specific region before the records are submitted for an invoice. Beforeclosing out the work order, the SC needs to modify data or remove attachments that were added by mistake. The SC also needs access to any other related records owned by the technician.

What solution would provide the required access, given a private data model?
A . Give the SC a permission set with the Modify All Data system permission.
B . Put the SC in the role hierarchy above the technicians whose work orders they review.
C . Create a workflow rule that updates records owned by technicians in that region with the SC.
D . Change work order access on the SC’s profile to ‘Modify AIl.

View Answer

Answer: B

Explanation:

Putting the SC in the role hierarchy above the technicians whose work orders they review will provide the required access, given a private data model. The role hierarchy determines how users can access records they do not own. Users at any given role level can view, edit, and report on all data owned by or shared with users below them in the role hierarchy.