What solution should the consultant propose?

A nonprofit runs a workforce development program for its clients. Job seekers contact the nonprofit via phone, web, and email. The nonprofit wants to track each engagement separately from start to finish. The nonprofit needs to assign job seekers to case managers.

What solution should the consultant propose?
A . Create a custom junction object between Contact and Case for the assignment and customize workflow rules.
B . Enable web-to-case and customize cases and assignment rules.
C . Create a custom multi-select picklist field to track the assignment and customize related lists.
D . Enable web-to-lead and customize leads and assignment rules.

View Answer

Answer: B