What solution should a consultant recommend to prevent the scenario from happening in the future?

A customer calls the service desk at Universal Containers. The agent assigned to the call creates a case to capture the issue, butlater realized the caller is not eligible for support.

What solution should a consultant recommend to prevent the scenario from happening in the future?
A . Add the entitlements related list to contact records
B . Add the entitlement contacts related list to account records
C . Add the assets related list to contact records
D . Add the service contract related list to contact records

View Answer

Answer: A