What solution should a consultant recommend to automate the creation of customer contacts and cases from universal containers social channels when negative product sentiment is expressed?

Universal containers uses social media to monitor new trends and issues that require a response by their community team.

What solution should a consultant recommend to automate the creation of customer contacts and cases from universal containers social channels when negative product sentiment is expressed?
A . Implement salesforce radians 6 with filters against the company’s twitter account and assign new cases to twitter queue
B . Configure Salesforce Twitter force and workflow rules for negative product sentiments that automatically create a contact and a case
C . Configure Salesforce social hub workflow for negative sentiments that automatically creates a contact and a case
D . Integrate Service cloud with Google Analytics and use workflow rules for case and contact creation based on key values

View Answer

Answer: A