What solution should a consultant recommend?

Universal Containers ‘IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails.

What solution should a consultant recommend?
A . Email-to-Case
B . web-to-Case
C . An AppExchange package
D . On-Demand Email-to-Case

View Answer

Answer: D

Explanation:

On-Demand Email-to-Case is a feature that allows you to automatically create cases from customer emails without installing any software on your email server. It uses an email service provided by Salesforce to convert emails into cases and route them to the appropriate queues or agents. This solution meets the IT policy of Universal Containers, as it does not require any third-party software installation.

Verified Reference:

On-Demand Email-to-Case