What should ZYX do?

ZYX has implemented a SIAM structure, appointing SIAMRUS as the service integrator.

The SIAM strategy is to consolidate to a smaller number of service providers over time as existing contracts expire Until then. ZYX wants all current service providers to be part of the SIAM ecosystem.

What should ZYX do?
A . Communicate the SIAM strategy and instruct SIAMRUS to speak to all service providers to explain their role
B . Draw up a collaboration agreement across all service providers setting out how they will work together
C . Put a clause in service provider contracts that SIAMRUS is acting on behalf of ZYX or negotiate themselves
D . Write to all the service providers informing them that SIAMRUS has been appointed as the service integrator

View Answer

Answer: B

Explanation:

SIAM Strategy Communication: Clearly communicating the SIAM strategy ensures all service providers understand the new operational model and their roles within it.

Collaboration Agreement: Creating a collaboration agreement formalizes the expectations, roles, and responsibilities of all service providers, promoting a cooperative environment.

Role Clarification: The collaboration agreement ensures that SIAMRUS’s role as the service integrator is well-defined and accepted by all service providers, preventing conflicts and misunderstandings. Contractual Inclusion: While incorporating clauses in service provider contracts acknowledging SIAMRUS’s role is essential, it is part of a broader strategy and not a standalone solution.

Formal Notifications: Informing service providers via official communication about SIAMRUS’s appointment is necessary but insufficient without a collaboration framework.

Implementation Framework: The collaboration agreement serves as a foundational document, aligning all service providers with the SIAM strategy and ensuring they work towards common goals.

Reference: SIAM Foundation Body of Knowledge (BoK), Chapter on Collaboration and Cooperation SIAM Professional Body of Knowledge (BoK), Governance and Contract Management Sections