What should you use?

A company performs on-site inspections and services for air industrial equipment.

Field technicians must perform a series of maintenance checks every time they visit a customer site. Every technician performs maintenance tasks in a different order. Some technicians miss steps. You need to ensure that all technicians perform the same steps in the same order.

What should you use?
A . Business process flow
B . AI Builder
C . Business rule
D . Virtual Agent

View Answer

Answer: A

Explanation:

You can help ensure that people enter data consistently and follow the same steps every time they work with a customer by creating a business process flow. For example, you might want to create a business process flow to have everyone handle customer service requests the same way, or to require that people get approval for an invoice before submitting an order. Business process flows use the same underlying technology as other processes, but the capabilities that they provide are very different from other features that use processes.

Reference: https://docs.microsoft.com/en-us/power-automate/business-process-flows-overview