What should you recommend?

A company provides professional development certifications to technologists around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.

The company must increase productivity for call center employees.

The solution must meet the following requirements:

– Handle multiple customer interactions at once.

– Ensure that users can access information from several business applications.

– Interact with customers by using the following channels: chat, phone calls, emails, and online reviews

– Implement all functionality in a single interface

You need to recommend a solution that meets the requirements of the company.

What should you recommend?
A . Omnichannel for Customer Service
B . Live Assist for Microsoft Dynamics 365 Powered by CafeX
C . LinkedIn connector
D . Unified Service Desk

View Answer

Answer: D