You need to recommend a feature that erases agent workloads and resolves reported issues.
What should you recommend?
A . Dynamics 365 Customer Service default functionality
B . Microsoft AppSource
C . Microsoft Store
Answer: A
Explanation:
Scenario: Agents need a way to track reservation issues.
Use Dynamics 365 Customer Service to:
✑ Track customer issues through cases
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/overview
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