What should you recommend?

You need to recommend a feature that erases agent workloads and resolves reported issues.

What should you recommend?
A . Dynamics 365 Customer Service default functionality
B. Microsoft AppSource
C. Microsoft Store

View Answer

Answer: A

Explanation:

Scenario: Agents need a way to track reservation issues.

Use Dynamics 365 Customer Service to:

✑ Track customer issues through cases

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/overview