What should you include in the recommendation?

You plan to integrate a web-based support ticketing system and Microsoft Teams.

You need to recommend a solution that will prompt users for specific information before a ticket is created.

The solution must minimize development effort.

What should you include in the recommendation?
A . outgoing webhooks
B . incoming webhooks
C . a notification-only bot
D . a conversational bot

View Answer

Answer: A

Explanation:

Webhooks are a great way for Teams to integrate with external apps. A webhook is essentially a POST request sent to a callback URL. In Teams, outgoing webhooks provide a simple way to allow users to send messages to your web service without having to go through the full process of creating bots via the Microsoft Bot Framework. Outgoing webhooks post data from Teams to any chosen service capable of accepting a JSON payload. Once an outgoing webhook is added to a team, it acts like bot, listening in channels for messages using @mention, sending notifications to external web services, and responding with rich messages that can include cards and images.

Reference: https://docs.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/add-outgoing-webhook