What should you do first?

You manage a Dynamics 365 for Customer Service environment. You create and activate a routing rule.

You need to modify the routing rule to a target a queue instead of a user. You navigate to routing rule sets.

What should you do first?
A . Use Lookup to specify the Add to queue value.
B . Select Edit to the command bar.
C . Toggle the radio button for Route from user/team to queue.
D . Deactivate the routing rule.

View Answer

Answer: D