What should you do?

You need to set up the analytics functionality.

What should you do?
A . Select the System Management menus and configure them in the settings.
B . Connect the data through Dynamics 365 Customer Service to Dynamics 365 Customer Service Insights.
C . Connect the data through Dynamics 365 Customer Service Insights to Dynamics 365 Customer Service.
D . Install the solution and menu items that will appear in Dynamics 365 Customer Service.
E . Create a new dashboard in Dynamics 365 Customer Service and select the correct information.

View Answer

Answer: E

Explanation:

Customer Service Insights is now embedded in Dynamics 365 Customer Service. After it is enabled, this experience allows you to start seeing historical analytics directly within the Customer Service environment. Several reports and dashboards can be viewed by your management team.

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-customer-service-analytics