You need to configure the system to notify managers about unhappy patients.
What should you do?
A . Configure Omnichannel Insights.
B . Set a routing rule for escalations.
C . Change the value of the Monitor real-time customer sentiment option to Yes.
Answer: C
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-monitor-real-time-customer-sentimentsessions
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