What should you do?

You are implementing a help desk system that enables users to submit cases by using telephone or email.

You need to ensure that cases are classified correctly.

What should you do?
A . Configure relevance search
B. Configure categorized search
C. Create security roles by support function. Assign the security role to users.
D. Modify’ the subject tree.

View Answer

Answer: D

Explanation:

Define subjects to categorize cases, products, and articles.

To edit a subject, in the Subject Tree, select a subject, and then under Common Tasks select Edit Selected Subject.

Reference: https://docs.microsoft.com/en-us/power-platform/admin/define-subjects-categorize-cases-products-articles