What should you do?

You are a Dynamics 365 Finance system administrator.

A user is reporting an issue with the Sales Order form. The UI for the form is not loading properly, and there are some performance issues. The object was working fine until the most recent update release. The who personalized the form is using Microsoft Edge. No other users are reporting issues.

You need to resolve the issue.

What should you do?
A . Reset all the usage data for the user.
B. Switch to Microsoft Edge instead of Internet Explorer 11.
C. Reimport and compile the AOT object causing issues.
D. Open the form in a new Microsoft Edge InPrivate session.

View Answer

Answer: A

Explanation:

Reference: https://stoneridgesoftware.com/how-to-clear-usage-data-or-personalizations-in-dynamics-365-finance-andoperations/