What should you do?

You are a Dynamics 365 Customer Service administrator. You are creating a customer service schedule.

You need to ensure that the schedule shows the correct time zone for available customer service hours.

What should you do?
A . Set the time zone in each customized schedule.
B . Allow the system to automatically convert to each user’s time zone when a user signs in.
C . Set the time zone in Dynamics 365 personal options.
D . Set the time zone to GMT (Coordinated Universal Time) to enable conversion when you sign in.

View Answer

Answer: A

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/create-customer-service-schedule-definework-hours