What should you do?

You manage a Dynamics 365 for Customer Service environment.

The entitlement for a customer ended last month. The customer must renew the entitlement and use the same parameters as the expired entitlement.

You need to create the entitlement for the customer.

What should you do?
A . Create a new template with the dates and terms. Activate the template.
B . Delete the old entitlement. Create a new entitlement template.
C . Add the new end date to the current entitlement and set new terms. Activate the entitlement.
D . Make a copy of the old entitlement. Activate the copy.
E . In the old entitlement, zero out the remaining terms and the total terms. Activate the entitlement.

View Answer

Answer: C