What should you do?
Topic 3, Misc. Questions
Customer service representatives are not able to manually add service-level agreements (SLAs) to a record.
You need to enable on-demand SLAs.
What should you do?
A . Configure the scope of the workflow
B . Publish the on-demand SLA
C . Activate the SLA
D . Request an administrator to add the SLA field to the entity form
Answer: D
Explanation:
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/define-service-levelagreements
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