What should you do?

You add a lookup for contacts to the case form.

You need to display the most recent primary phone number for a contact on the case form while minimizing administrative effort.

What should you do?
A . Use a workflow to copy the phone number to a new field on the case when the contact changes.
B . Use a quick view form to display the phone number.
C . Use a web resource to query and display the phone number.
D . Use field mapping during record creation to copy the phone number to a new field on the case.

View Answer

Answer: D