What should you do?

You are an ML engineer in the contact center of a large enterprise. You need to build a sentiment analysis tool that predicts customer sentiment from recorded phone conversations. You need to identify the best approach to building a model while ensuring that the gender, age, and cultural differences of the customers who called the contact center do not impact any stage of the model development pipeline and results .

What should you do?
A . Extract sentiment directly from the voice recordings
B . Convert the speech to text and build a model based on the words
C . Convert the speech to text and extract sentiments based on the sentences
D . Convert the speech to text and extract sentiment using syntactical analysis

View Answer

Answer: C