What should you do?

You receive a box of returned items from a customer. After inspecting the items, you determine that an item is damaged.

You need to send a new item to me customer.

What should you do?
A . Create a movement journal to remove the item from inventory. Then, create a new sales order to ship a new item.
B . Create a quality order to enter the details of the inspection, and then validate the results.
C . Apply a disposition code to scrap the item in your inventory. Then, send a replacement to the customer.
D . Place the original sales order on hold. Add a note for the customer service representative to call the customer.

View Answer

Answer: C