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What should you configure?
You need to configure the system so that an email is sent to a manager about the SLAs according to the requirements.
What should you configure?
A . Failure Action
B . Warning Action
C . Applicable When
D . Success Criteria
E . Success Action
Answer: A
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements
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