Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?
A . Create a peer-to-peer forum using Self Service template.
B. Create a self service community using Customer Service template.
C. Create a smart queue router using Service Cloud template.
D. Create virtual support agents using Chat Bot template.
Answer: B
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