What should the project manager have done to prevent this from happening?

A construction company is executing a building contract that includes firm milestones for replacing certain components of the building. During execution, the client complains that the new components do not meet the requirements.

What should the project manager have done to prevent this from happening?
A . Defined acceptance criteria in a quality checklist agreed upon before starting the build phase
B. Approved a detailed change management process before starting the build phase
C. Provided compensation for issues due to the variance in the agreed-upon requirements
D. Continuously communicated the changes in the work plan and the agreement to the client

View Answer

Answer: A