What should the project manager have done differently?

A customer is surprised about a change made to a deliverable. The project manager explains that this change was communicated via email, and that there is a possibility that the email has not yet been read

What should the project manager have done differently?
A . Ensured that the communication cycle was completed, and asked the customer to confirm receipt of the information
B . Developed the communications management plan
C . Sent a follow-up email to determine if the customer read the first email, and obtained a read confirmation
D . Called rather than emailed the customer with all details, and asked them to send a confirmation.

View Answer

Answer: B