What should the project manager do when engaging stakeholders?

A home solar panel project has many internal and external stakeholders including households, businesses, community groups, electric utility companies, local government officials, landlords, and investors .

What should the project manager do when engaging stakeholders?
A . Include all stakeholders in the project’s governance.
B . Communicate response strategies to all stakeholders.
C . Ignore any risks beyond stakeholders’ tolerance.
D . Consider stakeholders’ positions and opinions regarding the project’s output.

View Answer

Answer: D

Explanation:

The project manager should consider stakeholders’ positions and opinions regarding the project’s output when engaging stakeholders. This approach helps to address stakeholders’ concerns, expectations, and potential objections, and it can lead to better decision-making and more successful project outcomes. It is important for the project manager to maintain open communication with stakeholders and to be responsive to their needs and perspectives.

According to the PMI Risk Management Professional (PMI-RMP) ® Examination Content Outline, one of the tasks under the domain of stakeholder engagement is to “engage stakeholders by communicating with them to understand their positions and opinions regarding the project’s output, and to ensure that their interests are considered in the risk management process” (Task 1. 3). This implies that the project manager should consider stakeholders’ perspectives and expectations when engaging them, and not ignore, exclude, or impose on them. Therefore, option D is the correct answer.

Option A is incorrect because not all stakeholders need to be involved in the project’s governance, which is the set of policies, processes, and procedures that define how the project is managed and controlled. The project’s governance should be determined by the project sponsor and the project management office (PMO), and only include those stakeholders who have authority and responsibility for the project’s success.

Option B is incorrect because communicating response strategies to all stakeholders is not a stakeholder engagement activity, but a risk communication activity. The project manager should communicate response strategies to the relevant stakeholders who are assigned to implement or monitor them, and not to all stakeholders indiscriminately.

Option C is incorrect because ignoring any risks beyond stakeholders’ tolerance is not a stakeholder engagement activity, but a risk attitude activity. The project manager should identify and assess all risks that may affect the project’s objectives, regardless of stakeholders’ tolerance levels. The project manager should also consult with stakeholders to determine their risk appetite, threshold, and attitude, and use this information to prioritize and respond to risks accordingly.

Reference: PMI Risk Management Professional (PMI-RMP) ® Examination Content Outline, pages 5-61