What should the program manager do with the knowledge gained from this activity?

A program manager joins a team to fix a troubled enterprise-wide customer relationship management (CRM) system. Analysis indicates that duplicate customer information data is resulting in redundant client information . The program manager accesses the knowledge repository for similar programs to gather historical data and trends. A corrective action is identified, and a change in process is implemented to regain data integrity.

What should the program manager do with the knowledge gained from this activity?
A . Include the lessons learned in the weekly program report
B . Update the communications management plan
C . Update the lessons learned database
D . Communicate the corrective action to the program sponsor

View Answer

Answer: C