What should the HR director do about the accounts receivables that have not been processed?

A large hospital in the city acquires a smaller hospital, resulting in a total employee count of 1,200. As a result of the purchase, the accounts receivable unit of the small hospital, which has only six employees, is handling all outstanding patient accounts. During a workforce planning session, the HR director questions the accounts receivable manager about staffing requests for the following year. The manager informs the HR director that the department is adequately staffed and will not need more employees. Later the HR director learns that the manager has confided in other managers that he hopes to be promoted to by saving the hospital money from not hiring additional employees.

Three accounts receivable employees terminate their employment abruptly. When cleaning out the desks of these employees, the accounts receivable manager finds over 100 accounts that have not been processed; monies are still outstanding on these overdue accounts. The manager distributes these overdue invoices to the other three remaining employees and tells them not to mention this to the senior manager. These employees come to the HR director in confidence to complain about the additional

work, and they confide that they were instructed not to tell the senior manager about the incomplete work.

What should the HR director do about the accounts receivables that have not been processed?
A . Allow the accounts receivable manager to handle the processes and procedures of the department.
B . Engage co-sourcing services to ensure the account receivables are processed and the monies are received from the overdue accounts
C . Inform the senior manager of the unprocessed accounts receivables with details of the its negative impact on the hospital’s financials.
D . Investigate, document, and respond to the reports by discussing with the senior manager and the
accounts receivable manager.

View Answer

Answer: D

Explanation:

The HR director must first investigate to ensure that the complaints are true. After this is done, the HR Director can follow up by documenting and discussing the problem with the senior manager and the accounts receivable manager to get clarification on the reasons for the behavior. Co-sourcing is a partnership between a company and an outside vendor. A company chooses the vendor, which works with and often alongside―but doesn’t replace―the existing staff based on specific skills needed to get the job done.