What should the designer do?

A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge.

What should the designer do?
A . Pause the conversation and work through the conflict in a private setting.
B. Take a vote among people in the room and pursue the winning opinion.
C. Work through the conflict in the workshop to reach a shared perspective.

View Answer

Answer: C

Explanation:

The strategy designer should work through the conflict in the workshop to reach a shared perspective, rather than avoiding or suppressing it. This helps surface different opinions and perspectives, foster constructive dialogue, and align on common goals and criteria.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/navigate-conflict-in-a-workshop