What should the consultant recommend to meet the requirements?

Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information.

What should the consultant recommend to meet the requirements?
A . Allow Comments on Knowledge articles.
B . Implement Case Assignment Rules.
C . Enable Chat in an Experience Cloud site.
D . Create a self-service Help Center.

View Answer

Answer: D

Explanation:

Creating a self-service Help Center is a good way to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information. A self-service Help Center is an Experience Cloud site that provides customers with access to Knowledge articles, case management, and other features. Customers can search for articles that answer their questions, rate and comment on articles, and create cases if they need further assistance.

Verified Reference:

Create a Self-Service Help Center