What should the consultant recommend to meet the requirement?

A large university has a Career Service Center that provides career advice to current students and alumni. Staff provide advice …… the phone, via email and face-to-face.

Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor.

What should the consultant recommend to meet the requirement?
A . Success Teams
B . Queue Management
C . Appointment Scheduling
D . Assignment Rules

View Answer

Answer: B