What should the consultant recommend to gather information efficiently on Knowledge article usefulness?

Universal Containers recently deployed a Salesforce Knowledge implementation and wants to evaluate the quality of the articles being produced.

What should the consultant recommend to gather information efficiently on Knowledge article usefulness?
A . Develop custom Knowledge reports and dashboards.
B . Create a review board to evaluate and manage Knowledge articles.
C . Install the Knowledge Base Dashboards & Reports AppExchange package.

View Answer

Answer: C

Explanation:

To efficiently gather information on Knowledge article usefulness, installing the Knowledge Base Dashboards & Reports package from Salesforce AppExchange is advisable. This package provides pre-built reports and dashboards designed specifically for Salesforce Knowledge, enabling quick insights into article performance, usage, and feedback, facilitating continuous improvement in Knowledge management.