What should the consultant recommend?

The service team members at Cloud Kicks (CK) are struggling to collaborate with each other on Cases. CK also uses Slack internally.

What should the consultant recommend?
A . Enable and configure Swarming in Slack.
B . Create a case team workspace in Slack.
C . Configure a case notification Slackbot.

View Answer

Answer: B

Explanation:

Creating a dedicated workspace in Slack for case teams enables real-time collaboration and communication among Cloud Kicks service team members. This approach leverages the existing internal use of Slack, providing a familiar platform for team members to discuss cases, share updates, and collaborate effectively.