What should the consultant implement to meet this requirement?

Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.

What should the consultant implement to meet this requirement?
A . Add a lightning component to work orders.
B . Enable path for work orders.
C . Enable knowledge on work orders.
D . Add compact layouts to work orders.

Answer: C