What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?

The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields.

What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?
A . Use customer terminology and language.
B. Use industry terminology and language.
C. Use Salesforce terminology and language.

View Answer

Answer: B