What should the BA use to accomplish the goal?

Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO’s current processes, identifying areas of improvement, and communicating it effectively to stakeholders.

What should the BA use to accomplish the goal?
A . Business analysis plan
B . Process mapping
C . Change management

View Answer

Answer: B