What should the BA do when they find it difficult to get a response?

The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.

What should the BA do when they find it difficult to get a response?
A . Put extra effort into following up with the SMEs.
B . Limit effort to contact the unresponsive SMEs.
C . Escalate the concern to the SMEs’ manager.

View Answer

Answer: C

Explanation:

When a business analyst finds it difficult to get a response from a subject matter expert (SME), they should escalate the concern to the SMEs’ manager. This is because the SMEs’ manager can help to prioritize the project, provide feedback, and ensure accountability. The business analyst should also document the communication attempts and issues, and keep the project sponsor and other stakeholders informed of the status and risks.

Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboration-with-stakeholders