During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.
What should the BA do next?
A . Run testing again, ensuring the scripts reflect expectations and business processes match functionality,
B . Decompose and model the business processes, and identify testing procedures to calculate new values.
C . Present recommendations from testing to determine if improvements should be made to the underlying implementation.
Answer: C
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