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What should the administrator suggest to meet these requirements?
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response Include the top five troubleshooting tips that could help solve the customer’s issue.
What should the administrator suggest to meet these requirements?
A . Auto-Response Rules
B . Email Alerts
C . Assignment Rules
D . Knowledge Articles
Answer: C
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D is the right answer, Knowledge articles provides information about products,services,process in salesforce, by using knowledge articles we can quickly respond to customers,we can create different type of articles such as FAQ articles, Troubleshooting articles etc.,we need to create knowledge articles with those tips and attach them to your email responses, case comments.
Assignment Rules : Automatically assign incoming cases to specific agents so that the right people work on the right cases.
Auto-Response Rules : Automatically send personalized email responses to customers based on each case’s details.
Option Should be A because to respond to customers we use Auto response rules
Correct Answer is A ) Auto-Response Rules.
its wrong