Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.
What should the administrator recommend?
A . SMS Response
B . Web-to-Case
C . Email-to-Case
D . Omni-Channel
Answer: B
Explanation:
Web-to-Case allows you to create cases from a form on your website.
Reference: https://help.salesforce.com/s/articleView?id=sf.customizesupport_web_to_case.htm&type=5
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