What should the administrator do to resolve this issue?

Sales reps at AW Computing hove been reporting that contact phone numbers sometimes revert book to on old value after being updated.

What should the administrator do to resolve this issue?
A . Schedule Apex jobs.
B . Delete all workflow rules.
C . Add an invocable process.
D . Consolidate automation tools.

View Answer

Answer: D

Explanation:

One possible cause of unexpected changes to record values is having multiple automation tools that update the same field on the same object. This can create conflicts and overwrite each other’s values. To resolve this issue, the administrator should consolidate automation tools and use only one tool per object and field combination. This can help avoid confusion and ensure consistent results.

Reference:

https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5

https://trailhead.salesforce.com/en/content/learn/modules/business_process_automation/automation_considerations