What should managers use to perform weekly reviews with case representatives?

What should managers use to perform weekly reviews with case representatives?
A . Tier 1 dashboard
B . Agent Insights
C . Connected Customer Service dashboard
D . Customer Service Performance dashboard

Answer: B

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/intraday-agents-insights

Latest MB-230 Dumps Valid Version with 105 Q&As

Latest And Valid Q&A | Instant Download | Once Fail, Full Refund

Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments