What should CK’s strategy designer do to keep these leaders informed and invested, avoiding project disruption due to a lack of alignment?

Cloud Kicks (CK) is creating a high-priority loyalty program as part of a larger engagement strategy for the company. Several top leaders want to remain involved but don’t have much time to invest.

What should CK’s strategy designer do to keep these leaders informed and invested, avoiding project disruption due to a lack of alignment?
A . Create three moments that matter, where top leaders will be invited to provide feedback.
B . Create a communication plan based on leaders’ interest, influence, and level of support for the work.
C . Create individual plans for working with top leaders based on their preferred cadence and type of involvement.

View Answer

Answer: B

Explanation:

The strategy designer should create a communication plan based on leaders’ interest, influence, and level of support for the work, to keep them informed and invested, avoiding project disruption due to a lack of alignment. This helps tailor the communication frequency, format, and content to the needs and preferences of each leader, and ensure they are engaged and aligned throughout the project.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a-communication-plan